PLACING AN ORDER
After you’ve placed your request, you will receive via e-mail a quote for the product and shipping cost for delivery to your address and the details for the order confirmation. Upon request we can send a pro-forma with the details of the ordered items, the invoicing / shipping address and the shipping costs. The quote will include product and shipping cost to your address; please consider that buyers are responsible for any customs and import taxes that may apply. If you are buying under a company name please make sure your VAT number is filled out correctly. As soon as payment is confirmed we will send the ordered item(s), the details of the shipment and the invoice. 

SHIPPING
All sold items are very well packed for transport. We use plenty of bubble wrap and fill up the boxes with protective materials. We always use recycled packaging materials to reduce environmental footprint.  Natavintage works with several transport companies so we can find out the best price for your destination. When you prefer to ship with your own carrier, please specify the following information: carrier name, service and account. Afterwards we will send the weight and dimensions of the package. 

TRACKING
Every sold item that will be shipped includes a tracking number. When shipped out, we send you the information that is needed to receive the package.

PAYMENTS
Bank transfers – Paypal

REFUND
When you are not satisfied with your purchased items, we are willing to offer you a refund. A claim must be made within 14 days after receiving the item(s). The refund will be only transferred after we have received the item(s) back in the same condition as when they were sent out. It is of most importance to us that our customers are completely satisfied with their purchases. Shipping and packing / crating costs are non-refundable. If you decide on a refund, shipping costs back to our warehouse are also non-refundable. Out of our experience we know that an open communication with our clients and partners will result in smooth and efficient transactions.

If you need further information, please don’t hesitate to contact me, you can contact me by email or directly on 0039 334 302 5691